Reference

Find Answers to What You Actually Need to Know

We put this FAQ together around the questions our account holders ask most — covering deposits via GCash, Maya and InstaPay, withdrawal steps, account verification, and how to reach our support team.

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gg877 Find Answers to What You Actually Need to Know
REACH OUR TEAM

Get Help When an Answer Is Not Enough

Live Chat Open live chat from your account dashboard — it connects you to an agent who can check your transaction status, account flags or verification step in real time.
Email Support Send a detailed message through the support email listed in your account settings. Attach screenshots of any payment or withdrawal issue for a faster resolution.
Account Help Centre Your account help section stores your deposit history, pending withdrawal status and linked e-wallet details — check there first before raising a ticket.
WHY ANSWERS MATTER HERE

How We Keep Account Information Accurate

Answers Reflect Real Process

Every FAQ answer here is written against the actual account and payment flow — not a template. If a step changes, we update the answer before the next support cycle.

Local Payment Context

GCash, Maya and InstaPay behave differently at the network level. Our answers reflect those differences so you know what to expect at each step of a transaction.

Verified Before Published

Each answer goes through an internal review against live account conditions. We do not publish payment or withdrawal steps we have not confirmed with the current system.

Support Team Alignment

Our live chat agents work from the same answer base as this page — so you get the same information whether you read it here or ask an agent directly.

PLATFORM AT A GLANCE

What the Account Structure Covers

3
Local payment rails — GCash, Maya, InstaPay
Web + App
Account access on mobile browser and app
SSL
Encrypted account and wallet sessions
EN
English-language support for Philippines accounts
gg877 Browse the Questions We Get Asked Every Day

Browse the Questions We Get Asked Every Day

This page covers the practical side of your account — how to fund it, how to cash out, what happens when something needs verification, and how to get help when you're stuck. Each answer reflects how the platform actually works today, not a generic script. Deposits through GCash, Maya, and InstaPay are handled inside your account wallet; you send from your e-wallet

app to the account number shown on the deposit screen, then confirm with your PIN. Withdrawals follow a short verification check before the amount moves to your e-wallet — this is a security step, not a delay tactic. Account access questions, including OTP issues and login resets, are covered in the sections below. Players in Davao City and elsewhere around the Philippines

use the same account flow — mobile-first, with no need for a desktop browser to complete most steps. If any answer here feels incomplete, our support team can walk you through it in real time.

  • GCash
  • Maya
  • InstaPay

Questions We Hear Most from Philippines Account Holders

These are the questions our support team handles most often. Each answer reflects the current account flow — read through before opening a ticket, since most issues resolve at one of the steps described below.

Log in, go to your account wallet, and select your preferred local payment. The screen shows the account number to send to. Open your GCash, Maya or InstaPay app, send the amount, and confirm with your PIN. Your balance updates once the network confirms the transfer.

Withdrawals go through a short account verification check before the amount moves to your e-wallet. This is standard practice. If your account verification is complete and the amount has not arrived, contact live chat with your transaction reference number.

Check that the mobile number linked to your account is active and has signal. OTPs expire after a short window, so request a new one before it times out. If the number has changed, contact support through live chat to update it before your next login.

A valid government-issued ID and a clear photo of the e-wallet account tied to your profile are the standard requirements. Upload them through the verification section in your account settings. Verification status is shown there once our team reviews your submission.

Yes. Your account wallet supports GCash, Maya and InstaPay — you can add more than one. Each linked e-wallet must match the name on your verified account. Switch between them in the payment settings area before initiating a transaction.

Your transaction history inside the account wallet shows every deposit with its status — pending, confirmed or failed. If the status stays on pending beyond the expected network time, take a screenshot of the transfer from your GCash, Maya or InstaPay app and share it with live chat.
Reference

FAQ

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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